Our digital platforms, including websites, applications, emails, and advertisements, utilize technologies such as cookies, pixel tags, and web beacons. These tools enable us to analyze user behavior, identify the most frequently visited sections of our platforms, and evaluate the effectiveness of our advertisements and search results. Information gathered through cookies and similar methods is treated as non-personal. However, if applicable laws classify IP addresses or similar identifiers as personal data, we will handle them accordingly. When non-personal and personal data are merged, the combined information is processed in alignment with our Privacy Policy.
LUMINVO offers users guidance, recommendations, and services related to travel and leisure, including tools for hotel searches and bookings, as well as other recreational services. In this document, all such functions and services are collectively referred to as the Services. The details you and other users share with us help us provide more tailored and relevant Services. We recognize that by sharing personal data, you entrust us with your information. We take this responsibility seriously and strive to offer meaningful, customized, and valuable Services based on the data you provide. Additionally, we are dedicated to maintaining your privacy whenever you access our website or engage with our Services, ensuring transparency about how we manage and utilize your information.
This Policy outlines how we collect, process, and use your data. It also explains your rights, how you can exercise them, and how to reach us for inquiries. We encourage you to review this Policy carefully to better understand our privacy practices. By accessing our websites, associated mobile apps, and other online services—whether via a computer, mobile phone, tablet, or similar device (each referred to as a "Device")—you confirm that you have read and understood this Policy.
To disable cookies in the Safari browser, navigate to Safari Preferences and select the Privacy tab. On mobile devices, open Settings, select Safari, and adjust your cookie preferences under the Privacy & Security section. For other browsers, consult their respective support resources. Please be aware that disabling cookies may limit the functionality of certain website features.
What Types of Personal Data Do We Collect and Why?
- Identification and Contact Data: This includes your full name, phone number, email address, mailing and billing addresses, account login credentials, and unique identifiers such as IP addresses.
- Legally Protected Data Categories: This may cover age, race, or other voluntary disclosures you provide.
- Transaction and Commercial Data:This consists of information related to your purchases, LUMINVO membership status, transaction history, and booking details.
- Inferred Data: We may generate insights based on the information provided above.
- Sensitive Personal Data: Some privacy laws classify certain data as "sensitive," including precise health details, race, ethnicity, sexual orientation, religious beliefs, driver’s license or passport numbers. When handling such data, we ensure compliance with legal requirements and do not process it for purposes beyond the permitted use cases, such as providing our Services and enhancing quality.
Each of these data categories is used for legitimate business and operational needs, including user registration, membership management, service personalization, communication, and legal compliance. We retain collected information for as long as your account remains active, or longer if necessary to meet legal requirements or protect our rights.
Advertising and Tracking Preferences
Our advertising platform delivers ads across various digital services, such as the App Store and News. If you prefer to limit personalized advertising, you can enable the "Limit Ad Tracking" option. This will exclude your Company ID from interest-based ads on all your Devices. On mobile devices, activating this option also prevents third-party applications from using the Advertising Identifier for targeted promotions. However, even when interest-based advertising is disabled, you may still encounter contextual ads related to your recent searches or viewed content.
What Information Do We Collect Using Cookies?
To optimize your experience, we employ cookies and related technologies that enhance website security, personalize content, and streamline service interactions.
Cookies are small text files that are automatically downloaded to your Device when you visit most websites. These files store essential browsing information, allowing websites to recognize your Device and customize content for a more seamless user experience.
We also utilize other tracking technologies, including pixels, SDKs, and server logs, which function similarly to cookies. These tools allow us to:
- Remember your login credentials, eliminating the need to re-enter them each time you access our Services.
- Understand your preferences and personalize your browsing experience.
To give you control over these settings, we offer a Cookie Consent Tool, accessible via the "Cookie Consent" link at the bottom of every webpage. This tool allows you to manage your cookie preferences. You can also configure cookie settings through your browser. At any time, you have the option to withdraw your consent to cookies by adjusting the settings in our Cookie Consent Tool.
Additionally, we permit third-party services to collect browsing data to deliver personalized advertisements, analyze website engagement, and improve service delivery. A list of these third parties, along with links to their privacy policies, is available in our Cookie Consent Tool.
Managing Cookies
If you wish to disable cookies in Safari, navigate to Preferences > Privacy on your desktop. On mobile devices, access Settings > Safari > Privacy & Security to configure your cookie preferences. For other browsers, refer to their respective support guides. Please note that disabling cookies may affect certain website functionalities.
Data Logging
Like many online platforms, we automatically collect specific information and store it in log files. This includes:
- IP addresses
- Browser type and language settings
- Internet Service Provider (ISP) details
- Referring and exit pages
- Operating system information
- Timestamp data
- Clickstream activity
This data helps us analyze user trends, manage our digital assets, improve service functionality, and refine our marketing efforts.
Email and Pixel Tracking
Certain email messages contain click-through URLs that direct you to specific content via an intermediary tracking server. This mechanism allows us to measure interest in particular topics and evaluate the effectiveness of our communications. If you prefer not to be tracked, avoid clicking these links. Additionally, we use pixel tags in emails to confirm message delivery and assess engagement rates, helping us refine our communication strategy and reduce unnecessary messages.
Policy Updates and Revisions
We may revise this Policy periodically. In cases where significant changes occur, we will notify users via one or more of the following methods:
- Sending a direct message about the update.
- Posting a notice on our website.
- Publishing the revised Policy on our platforms.
The most recent update date will always be displayed at the beginning of the Policy. We encourage users to review the Policy from time to time to stay informed about our latest privacy practices.
Contact Us
For data privacy inquiries, including requests for access or deletion of personal information, please visit our dedicated Privacy Policy.
If you have general questions about our privacy policies or cookie usage, you can reach our privacy team here